Berkshire and Oxford areas.

Depending on the condition of the home, our rate starts from £15 per hour.

It depends on the size of your home, how many rooms and how much is in them, plus the quality and depth of cleaning that you require. Ultimately the choice is yours, and you may want fewer or more hours and then priorities the rooms and jobs to be completed.

Our customers are not tied into any contract.

We aim to provide you a replacement cleaner.

Yes of course! Our cleaners are fully flexible and will take on evening or weekend cleaning work. Please note in certain areas a supplement hourly charge may be added for cleans after 6pm or at weekends.

We aim to provide you with a cleaning service 52 weeks of the year.

If you are unhappy with our cleaner’s service, please let our customer service team know, we will do everything possible to address your concerns and replace the cleaner if you are still not satisfied. We value our customers ‘feedback, and priorities satisfying our customers.

Most of our offices do not do monthly cleans – typically our most infrequent clean is weekly, every fortnight, or a one off.

Yes, we actively encourage you to create a schedule of work in priority order. Your cleaner(s) will then work through this list and get as much done as they can in the time allotted.

Your cleaner can clean your oven or cooker with standard household products but, if you need a professional deep clean of the appliance, this is a specialist service that would normally involve some dismantling and the use of specialist chemicals. Similarly, the cleaner will vacuum your carpets but, if you require professional carpet shampooing, steam cleaning etc. We would recommend engaging a specialist company for this service. Well-Polished may be able to provide details of local companies that offer these services.

Every property is different so you should book the number of hours you are happy to pay for and your cleaner(s) will work through your schedule in priority order within the allotted hours. Alternatively, if agreed, the cleaner(s) will work through your schedule until it is completed. On occasions, this may involve more than one visit

Your cleaner will let you know if there are not enough hours to complete all the work on your schedule. You can then arrange additional hours on the day if the cleaner is able to accommodate this within their schedule. Alternatively, a further visit can be arranged. Obviously, this will incur an additional charge by the cleaner for the extra hours.

No, our cleaners are vetted and are happy to hold your house keys. We will provide you with a Key Acknowledgement Form for your cleaner to sign.

Yes, the majority of our clients prefer to specify the substances used in their homes. However, our cleaners are happy to provide their own equipment if you don’t have. Please be aware that due to health and safety bleach is a banned substance.

Yes, of course, we have a large and varied cleaner base, and we’d be happy to assign you someone different if you are unhappy for any reason. Just give us a call.

You can agree other tasks directly when booking the service, but it is important to note that our public liability insurance will only cover cleaning and general housekeeping duties.

Yes, we will provide you with the same cleaner each week.

Yes! In order to get the most out of your clean, it is important to ensure that the areas which need cleaning are free of clutter. Your cleaner may be happy to assist in the de-cluttering process, however, this will effectively waste time that could be spent cleaning.

Should your regular cleaner be unable to attend, we will introduce a cover cleaner on request. On occasions, due to short notice, the cover cleaner may not be able to attend on your regular day/ time but we will agree a mutually suitable alternative with you.

You will be providing our company’s bank account, which you will make the payment to.